Quality
We believe that we produce a quality service and this is reflected in the amount of repeat business we generate and reputation we build within the communities we operate.
We work to a full set of Key Performance Indicators (KPI's) which are:
- Customer Satisfaction
- Client Satisfaction
- Cost and Programme Predictability
- Health and Safety
- Defects Level
- Training Initiatives
- Local Employment
- Equality and Diversity
- Sub-contractor / Supplier Satisfaction
- Respect for People
Receiving good and relevant feedback from the client is critical in allowing us to successfully programme our work, in order to achieve delivery on time and on budget, it is therefore vitally important that effective lines of communication are open and maintained between not just the contractor and client, but the site operatives, and supply chain members. This ensure that any unforeseen contingencies can be quickly highlighted and dealt with.
